HPE StoreEasy application logs

Application log data is used by support engineering teams to resolve product issues and support requests.

NOTE: Any personally identifiable information (PII) is collected and processed in conformance with the HPE Privacy regulations.

The following application logs are collected and transferred:

  • HPE StoreEasy management console

  • HPE StoreEasy management console metric collection service

  • HPE StoreEasy Telemetry Service

  • Initial Configuration Tool

  • Storage Management Provider (SMP)

  • Network Configuration Tool (NCT)

  • Pool Manager UI

  • Legacy REST Service (Used in the pool Manager UI)

  • Pool Manager Provider (PMP)

You can download these packages to your local client system (from where the browser is being used) using HPE StoreEasy management console.

To download the support package:

  1. Navigate to Settings > Manage Support Packages. It displays the list of support packages on the appliance.

  2. Select the package you want to download and click Download icon.

The HPE StoreEasy Storage system retains previously generated support packages. HPE recommends that you delete older packages as they consume space on the system drive.

To delete support packages:

  1. Navigate to Settings > Manage Support Packages. It displays the list of support packages on the appliance.

  2. Select the package you want to delete and click Delete icon.

Deleted packages get removed from your appliance and cannot be recovered.