HPE StoreEasy Active Health System (AHS) reports

This data is used by support engineering team to resolve product issues and support requests.

HPE Active Health System does not collect information about user operations, finances, customers, employees, partners, or data center, such as IP addresses, host names, user names, and passwords. It does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system.

NOTE: Any personally identifiable information (PII) is collected and processed in conformance with the HPE Privacy regulations.

The AHS reports collects the following types of data:

Server model
Serial number
Processor model and speed
Storage capacity and speed
Memory capacity and speed
Firmware/BIOS

You can use the filters available in the HPE StoreEasy management console UI to limit the time duration for which these logs are collected for transfer. The default time duration is past one week from the current system time.

You can download these packages to your local client system (from where the browser is being used) using HPE StoreEasy management console.

To download the support package:

Navigate to Settings > Manage Support Packages. It displays the list of support packages on the appliance.
Select the package you want to download and click Download icon.

The HPE StoreEasy Storage system retains previously generated support packages. HPE recommends that you delete older packages as they consume space on the system drive.

To delete support packages:

Navigate to Settings > Manage Support Packages. It displays the list of support packages on the appliance.
Select the package you want to delete and click Delete icon.

AHS collects information from seven key providers:

Integrated Lights-Out (iLO)
Onboard Administrator (OA)
Agentless Management Service (AMS)
Network Interface Controller (NIC)
Complex Programmable Logic Drive (CPLD)
System ROM
Smart Array