Service alerts

A device (for example, an iLO) might generate a service alert associated with an alert. When it is displayed in the Activity screen, the service alert provides service information including a case identifier (Case ID) and primary contact information to facilitate a service call. The primary contact information was entered when Remote Support was configured.

For devices that are under warranty or actively covered under a support contract, Remote Support automatically closes and clears service alerts when conditions become normal; for example, after a faulty fan is replaced. Remote Support takes no action on devices that are not actively covered under a support contract.