Generating a support ticket
To troubleshoot issues with RMC, generate a support ticket. Generating a basic ticket takes only few minutes when compared to a full ticket and only after that, you can see the ticket ID on the GUI page. The basic ticket contains minimal information while the full ticket contains all the necessary logs.
Prerequisites
Ensure that your browser security settings allow files to be transferred from the RMC appliance to your host machine.
Procedure
TIP: Use the
Refresh button to see the list of generated tickets.