SymptomAn SSMC error indicates a
Remote Copy link has failed. Use SSMC and CLI commands to troubleshoot. See the
HPE SSMC User Guide and the
HPE Primera OS Command Line Interface Reference Guide for more information.
In this example, link 1:1:1 is down.
Action-
On the
HPE SSMC main menu, select
Remote Copy Configurations under
DATA PROTECTION.
-
Select the
Remote Copy configuration in an error state, and then select the
Links view.
-
Identify the node:slot:port for the link that failed.
-
Select
Ports under
Storage Systems.
-
In the list pane, select the failed port for the storage system.
-
Determine if the
Port State is
Offline.
- If the port is offline, select
, and then click
Yes enable to bring the port online.
- If the port did not come online or is in another state, proceed to the next step.
Source storage system
-
Log in to the source storage system.
-
Confirm that the peer and local addresses are as expected.
N:S:P Peer_Address Address State Type
0:1:1 10.xxx.11.101 10.xxx.50.101 ready rcip
1:1:1 10.xxx.11.102 10.xxx.50.102 missing rcip
NOTE: The
State might also show
unknown
.
-
Confirm that the link is down.
cli% showrcopy links
Remote Copy System Information
Status: Started, Normal
Link Information
Target Node Address Status Options
SysB 0:1:1 10.xxx.11.101 Up -
SysB 1:1:1 10.xxx.11.102 Down -
receive 0:1:1 receive Up -
receive 1:1:1 receive Up -
NOTE: If the link does not display, see "The
showrctransport
command shows
rcip
in an unknown state".
-
Review alerts and health status to determine if the link is degraded or some other problem is being reported for that port.
- Review alerts for the system.
- Review the health of the system.
-
Based on the alert and health output, work with your network or system administrator to fix the problem.