HPE StoreEasy HPS reports
The HPS Reporting tool is used to gather detailed information about the Microsoft Windows environment installed. It includes hardware, software (including HPE applications), and storage-specific information.
The data collected helps HPE product development and customer support engineers better understand the use and configuration of the HPE StoreEasy Storage system. It will assist them in diagnosing the faults and potential issues.
HPS Reports run using the HPE StoreEasy management console. It does not include the AHS Reports, Windows Storage Server Event Logs, and HPE StoreEasy application logs. The tool does not make any permanent changes to the operating system or layered applications (HPE StoreEasy applications installed by the customers).
A CAB (compressed zip) file is generated. It contains all the reports and log generated and gathered during data collection.
Any personally identifiable information (PII) is collected and processed in conformance with the HPE Privacy regulations.
- The average time taken by the tool to complete is 5 to 20 minutes. It depends on the following:
Architecture
Version of operating system
Size of Windows event logs
Current load on the system
You can download these packages to your local client system (from where the browser is being used) using HPE StoreEasy management console.
Navigate to . It displays the list of support packages on the appliance.
Select the package you want to download and click Download icon.
The HPE StoreEasy Storage system retains previously generated support packages. HPE recommends that you delete older packages as they consume space on the system drive.
To delete support packages:
Navigate to . It displays the list of support packages on the appliance.
Select the package you want to delete and click Delete icon.
Deleted packages get removed from your appliance and cannot be recovered.