Chapter 6 Support and other resources

To learn how to contact HP, obtain software updates, submit feedback on documentation, and locate links to HP SDN websites and other related HP products, see the following topics.

Gather information before contacting an authorized support representative

If you need to contact an authorized HP support representative, be sure to have the following information available:

  • If you have a Care Pack or other support contract, either your SAID (Service Agreement Identifier) or other proof of purchase of support for the controller and any HP SDN applications

  • The HP VAN SDN Controller version and installed licenses

  • The HP SDN application product names, versions, and installed licenses

  • If you use a virtual machine for the operating system, the hypervisor virtualization platform and version

  • Messages generated by the controller and applications

  • Other HP or third-party software in use