RADIUS authentication failure

Symptom

User authentication always fails.

Analysis

Possible reasons include:

Solution

To resolve the problem:

  1. Verify the following items:

    • The NAS and the RADIUS server can ping each other.

    • The username is in the userid@isp-name format and the ISP domain is correctly configured on the NAS.

    • The user is configured on the RADIUS server.

    • The correct password is entered.

    • The same shared key is configured on both the RADIUS server and the NAS.

  2. If the problem persists, contact Hewlett Packard Enterprise Support.