Troubleshooting OOBM and split stack issues

Cause

If all OOBM ports in the stack are in the same VLAN, you can use the show oobm commands to view the current state of all switches. For example, if you have a four-member chain and member 4 fails or loses power, a stack split occurs with an active fragment on members 1-2-3 and an inactive fragment on member 4.

There is one IP address for the active fragment, which can be statically set by assigning an IP address to the global OOBM port.

If the stack splits, you can connect to the Active Fragment using the global OOBM IP address and then enter the show oobm discovery command to see if this active fragment has discovered any other members that are connected using the OOBM LAN.

Action
  1. In the following four member chain example, the user connected using the global IP address of 10.0.11.49, logged on, and entered the show stacking command.

    Displaying stacking member status

    switch# show stacking
    
    Stack  ID          : 00011cc1-de4d87c0
    
    MAC  Address       : 1cc1de -4d87e5
    Stack  Topology    : Chain
    Stack  Status      : Fragment
    Active Uptime      : 0d 0h 5m
    Software  Version  : WB.15.11.0000x
    
    Mbr
    ID  Mac Address    Model                                 Pri  Status
    --- ------------- -------------------------------------- --- ---------------
    1   1cc1de-4d87c0  HPE J9727A 2920-24G-PoE+-2SFP+ Switch  128  Commander
    2   1cc1de-4dc740  HPE J9727A 2920-24G-PoE+-2SFP+ Switch  128  Member
    3   1cc1de-4dbd40  HPE J9726A 2920-24G-2SFP+ Switch       128  Standby
    4   1cc1de-4da900  HPE J9728A 2920-48G-4SFP+ Switch       200  Missing
    

    .

  2. The user then entered the show oobm discovery command to see if the members were discoverable using OOBM

    Displaying oobm discovery

    switch# show oobm discovery
    
    Active Stack Fragment(discovered) IP Address: 10.0.11.49
    
    Mbr          
    ID   Mac Address   Status
    --- -------------- ----------
    1   1cc1de-4d87c0  Commander
    2   1cc1de-4dc740  Member
    3   1cc1de-4dbd40  Standby
    
    Inactive Stack Fragment(discovered) IP Address  : 10.0.10.98
    
    Mbr      
    ID  Mac Address    Status
    --- -------------- ----------
    4   1cc1de-4da900  Commander
    

    Member 4 is up but is an inactive fragment with an addressable IP address that can be used to connect to it.

  3. Connecting to a stack fragment
    switch# telnet 10.0.10.98 oobm
    
    HPE J9728A 2920-48G-4SFP+ Switch
    Software revision WB.15.11.0000x
    
    Copyright (C) 1991-2013 Hewlett-Packard Development Company, L.P.
    
    RESTRICTED RIGHTS LEGEND
    Confidential computer software. Valid license from HPE required for possession,
    use or copying. Consistent with FAR 12.211 and 12.212, Commercial
    Computer Software, Computer Software Documentation, and Technical
    Data for Commercial Items are licensed to the U.S. Government under
    vendor's standard commercial license.
    HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.
    20555 State Highway 249, Houston, TX 77070
  4. Displaying missing stack members
    switch# show stacking
    
    Stack  Topology      : Chain
    Stack  Status        : Fragment Inactive
    Uptime               : 0d 0h 7m
    Software  Version    : WB.15.11.0000x
    
    
    Mbr
    ID  Mac Address   Model                                  Pri  Status
    --- ------------- -------------------------------------- --- ---------------
    1   1cc1de-4d87c0 HPE J9727A 2920-24G-PoE+-2SFP+ Switch   128  Missing
    2   1cc1de-4dc740 HPE J9727A 2920-24G-PoE+-2SFP+ Switch   128  Missing
    3   1cc1de-4dbd40 HPE J9726A 2920-24G-2SFP+ Switch        128  Missing
    4   1cc1de-4da900 HPE J9728A 2920-48G-4SFP+ Switch        200  Commander

  5. Confirm by entering the oobm discovery command. Member 4 is down.
    Confirming stack member 4 is down
    switch# show oobm discovery
    
    Inactive Stack Fragment(discovered) IP Address: 10.0.10.98
    
    Mbr
    ID   Mac Address   Status
    --- -------------- ----------
    4   1cc1de-4da900 Commander
    
    Active Stack Fragment(discovered) IP Address: 10.0.11.49
    
    Mbr  
    ID   Mac Address   Status
    --- -------------- ----------
    1   1cc1de-4d87c0  Commander
    2   1cc1de-4dc740  Member
    3   1cc1de-4dbd40  Member